Shipping policy

Receiving Time

Receiving time = Processing time +Shipping time.

  • Processing time: Normally 1-3 Business Days

The time we are talking about is a business day and may be delayed if we encounter holidays.

  • Shipping Time&Shipping Fees

United States, Australia, Canada, New Zealand, Rest of world
(238 countries and regions):

Standard Shipping( 7-15 business days)- Free(Orders Over USD$69.99)

Standard Shipping( 7-15 business days)- US$12(Orders Below USD$70)

Expedited Shipping(3-7 business days)  – US$20(All Orders)

Delivery

You tracking number and the express company website link will be sent in e-mail immediately after we ship the order out.

If not received or not delivered, please contact us within 1 month of shipment and our representative will resolve the issue within 24 hours. Please note that late requests may not be accepted.

Important Notice:

1. Due to the virus problem, we disinfection all item and packages for your safety concern, and we suggest you disinfection the package when get it. And packages might be delayed. Please understand.

2. Processing time: In order to guarantee the quality of our products, https://thedressoutlets.com/ has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.

3. Under the virus situation, we use DHL or FedEx for the first part of shipping and transfer to local post service(USPS, AU Post~) to get it delivered for fastest shipping. You might be not able to track it at website for few days early, but we promise it should be delivered in time and it is legit number.

Custom Tax or Duty

Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff. 

Tips for shipping:

1) For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.

2) Unsuccessful delivery caused by blank mobile column cannot be compensated. 

3) PO Box  is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by https://thedressoutlets.com/.

4)We apologize that military addresses (APO, FPO, DPO) cannot be delivered.

Contact Us:

E-mail: [email protected]